Acceptance
These Terms of Service (“Terms”) are an agreement between you and Hence Media Inc., a company incorporated in Ontario, Canada, doing business as Invoker App (“Invoker”, “we”, “us”), and cover your use of invoker.app, invokerapp.com and the Invoker service.
By creating an account or using the service, you agree to these Terms. If you use Invoker on behalf of a company or other organisation, you confirm that you can bind it, and “you” means that organisation.
Our Privacy Policy explains how we handle personal data, and our Data Processing Agreement forms part of these Terms.
The service
Invoker is a web analytics service. It includes a tracking script you add to your websites, an API that receives and serves data, a dashboard at invoker.app, and related features such as goals, events, scheduled reports, alerts, shared dashboards and integrations.
We may add, change or remove features over time. If we remove a feature that is a material part of a paid plan, we will give you reasonable notice.
Accounts and security
- You must give accurate information when you sign up and keep it up to date.
- You must be at least 16, or the age of digital consent where you live.
- You are responsible for your account credentials and API keys, and for everything done under your account, including by team members you invite.
- Tell us promptly at support@invoker.app if you suspect unauthorised access.
Plans and free trial
We offer a Free plan and paid plans. Features, pageview limits and data retention for each plan are shown on our pricing page.
Every new account gets the Starter plan free for 14 days. No credit card is needed. When the trial ends, your account moves to the Free plan automatically unless you choose a paid plan. You will not be charged for the trial.
If your account moves to a plan with shorter data retention (a downgrade, a cancellation or the end of the trial), your current retention stays in place until the change takes effect: for a downgrade, once the renewal at the lower price has been paid; for a cancellation or trial, once the paid period or trial has ended. After that, data older than the new plan's retention period is permanently deleted. If existing data would be deleted, we email the account owner when the change is scheduled and again about a week before, so you can export it first. If we could not tell you in advance, we wait at least 7 days after emailing you before deleting anything.
Billing
- Paid plans are billed monthly in advance, through Stripe's hosted checkout and billing portal.
- Your subscription renews automatically each month until you cancel.
- Prices exclude taxes unless stated. You are responsible for any applicable taxes, such as VAT or sales tax.
- We may change prices. We will give you at least 30 days' notice by email, and new prices apply from your next billing period after the notice.
- If a payment fails, we may retry it, and we may downgrade or suspend the paid features of your account if it remains unpaid.
Upgrades, downgrades and cancellation
- You can upgrade at any time. Upgrades take effect immediately and may be prorated.
- Downgrades take effect at the end of your current billing period, unless we tell you otherwise.
- You can cancel at any time from the dashboard or billing portal. Your paid plan stays active until the end of the period you have paid for, then your account moves to the Free plan.
- You can delete your account at any time. Deletion removes your sites and their analytics data.
Refunds
Payments are generally non-refundable, except where required by law. If you think you were charged in error, contact us at support@invoker.app and we will look into it. Any other refunds are at our discretion.
Fair use and pageview limits
Each plan includes a monthly pageview allowance. We do not charge automatic overage fees.
If you regularly go over your plan's limit, we will contact you and may ask you to upgrade. If usage stays well above the limit and you do not upgrade, we may limit data collection for your sites after giving you notice.
We may also limit traffic that harms the service, such as bot floods or abnormal request volumes, to protect other customers.
Acceptable use
You are responsible for how you use Invoker on your websites. You must:
- comply with all privacy, data protection and electronic communications laws that apply to your sites
- give visitors clear information about your use of analytics, and obtain consent where your jurisdiction requires it (for example under ePrivacy or PECR rules on storing information on a device)
- only add the tracking script to websites you own or are authorised to measure
You must not:
- send personal information such as names, email addresses, phone numbers or account numbers in URLs, page titles, custom events or goal values
- use Invoker to collect special categories of data (such as health, religion, sexual orientation or political views) or to track sites aimed at children
- try to identify individual visitors or combine Invoker data with other data to do so
- send fake or inflated traffic, or interfere with the service or other customers
- reverse engineer, scrape or resell the service without our permission
- use Invoker for anything unlawful, harmful or fraudulent
Your data
You own the analytics data collected from your websites and the content you put into Invoker. You give us permission to host, process and display it only to provide and secure the service.
For analytics data about your visitors, you are the controller and we are your processor. Our Data Processing Agreement applies and is incorporated into these Terms.
We do not sell your data, use it for advertising, or use it to train machine-learning models. You can export or delete your data from the dashboard or by contacting us.
API usage
You can use our API with the API keys in your account, as described in our docs. Keep your keys secret. We may apply rate limits and may revoke keys that are leaked or misused.
Availability
We aim for high availability, but we do not guarantee uninterrupted or error-free service, and no service level agreement applies unless we have signed one with you separately. We may carry out maintenance, and some data may occasionally be delayed or not recorded.
Intellectual property
We own the Invoker service, software, brand and documentation. We give you a limited, non-exclusive, non-transferable right to use the service during your subscription, in line with these Terms.
If you send us feedback, we may use it without any obligation to you.
Suspension and termination
You can stop using Invoker and delete your account at any time.
We may suspend or terminate your account if you seriously or repeatedly break these Terms, fail to pay, or if we must do so by law. Where reasonable, we will warn you first and give you a chance to fix the problem.
After termination, we delete your data as described in our Privacy Policy. Any terms that by their nature should survive (such as liability, indemnity and payment owed) continue to apply.
Disclaimers
The service is provided “as is” and “as available”. To the extent the law allows, we make no warranties beyond those set out in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Analytics figures are estimates. Ad blockers, privacy settings, opt-outs and network issues mean that not every visit is recorded. Do not rely on Invoker data as the only source for billing, legal or safety-critical decisions.
Limitation of liability
To the extent the law allows:
- neither party is liable for indirect or consequential losses, or for loss of profits, revenue, goodwill or data, however caused
- our total liability arising out of or relating to these Terms in any 12-month period is limited to the amount you paid us in that period, or [amount] if you are on the Free plan
Nothing in these Terms limits liability that cannot be limited by law, such as for fraud, or death or personal injury caused by negligence.
Indemnity
You agree to defend and indemnify us against claims from third parties arising from your websites, the data you send to Invoker, or your breach of these Terms or of privacy laws, including failure to give notices or obtain consents you are required to obtain.
Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have exclusive jurisdiction, except where consumer protection law gives you the right to bring a claim where you live.
Changes to these terms
We may update these Terms. For material changes, we will give at least 30 days' notice by email or in the dashboard. If you keep using Invoker after the changes take effect, you accept the new Terms. If you do not agree, you can cancel before then.
Contact
Hence Media Inc. (Invoker App)
Ontario, Canada
Email: support@invoker.app